Sterling's FAQ'S
LIGHT UP LETTER FAQ'S
Are your products safe?
All of our equipment including our letters and numbers are fully PAT tested.
Can the letters be used outside?
Yes, our light up letters and props can be used outside providing they are placed under secure cover and kept dry. If there is wet weather they must be brought inside immediately, as they are electrical not battery operated.
If you’re unsure whether our letters will be suitable for your event, please contact us.
What are the props made out of?
Our letters are made from timber and mdf.
How big are the letters?
Our letters are 4ft tall.
Is set-up provided?
Upon delivery, our team will set-up the light up letters and ensure they are working as they should be for your event.
GENERAL FAQ'S
Is there a charge for travel expenses?
We provide free delivery within a 10-mile radius of our hub in Birmingham. For any events beyond this, a small charge may need to be added. Please ask us if you are unsure.
What is the guestbook and how does it work?
The guestbook is a high-quality album that includes all of the pictures taken at your event. It comes complete and handed to you after the event. We also provide a number of gel pens to allow guests to leave their own personalised messages alongside their pictures.
Will we get a copy of the pictures too?
Yes. As well as having a copy of every photo in your album, we will provide you with a USB memory stick once the photo booth has closed, which will include high-res versions of all the pictures taken using the booth.
Will our guests be able to view all of the photos?
If you give us permission on behalf of your guests who have had photos taken, we will upload them to our Facebook page for viewing and sharing. Don't worry, we always vet the photos first to ensure no inappropriate ones go online. And if you decide later that you want one or all the photos removed, we can do that with no problem.
Is it possible to choose between colour or black & white prints?
Yes. As standard, our booths are set up to print just colour photos, however, if you wish to add the option to print in black and white, notify us and we'll be happy to include this feature on the day.
Are you insured?
Yes. We carry Public Liability Insurance up to £5 million and all of our photo booths & other products are electrically PAT tested. If your venue requires a copy of these, they are available to download in your customer login area.
What are idle hours?
Idle hours are deemed as any hours before, during or after the event where a booth is required but will not be in operation. Typically, idle hours come into play in situations where it is not possible to set up or take away a booth directly before or after an event. Corporate events may require the photo booth to be paused for an hour whilst guests have a meal. All idle hours are charged at £15 per hour.
Do I need to pay a deposit?
Yes. A £50 deposit is required to secure your photo booth hire booking with the remaining balance due 28 days prior to your event taking place. Payment can be provided by BACS transfer or by cheque.
How will my photos be printed?
All of your photos will be printed using state-of-the-art thermal dye sublimation printers, as used by photo processing companies the world over. These ensure all photos are delivered touch dry and waterproof in seconds!
What areas do you cover?
We cover a large area of the West and East Midlands, to be sure get in touch and let us know where your event will be held and we can confirm if it's possible.
PHOTOBOOTH FAQ'S
Does the photo booth come with an assistant?
We always provide at least one friendly attendant (or Booth Butler as we like to call them) at every event to make sure you’re taken care of properly and to help with any questions you may have. We often provide two booth butlers, to ensure everything runs smoothly and encourage people to try out the fun booth.
How big is the booth?
Our booths are approximately 1.3m wide x 2m long x 2m high, in addition, each booth is accompanied by a prop table which is approximately 1.2m wide x 1.2m long x 0.8m high.
How many hours does the hire include?
Our standard hire is for 3 hours and this is solely for your guests to use the booth and take photos. The initial set up and pack up of the booth are not included within this time.
Are props supplied?
All of our booths come with a fun prop supply to ensure you get the most out of your hire.
How long does it take you to set up?
We usually arrive at the venue at least 1 hour and 30 minutes before the event starting time. This allows us to set everything up and ensure everything is ready for when you and your guests arrive!
Are your products safe?
All of our equipment including photo booths is fully PAT tested.
How many photos/print off are included in the hire?
During the booth hire period, your guests can use the booth as many times as they want to. This means that they can take as many photos as they want. However, we will only print 2 copies of every photo taken. One for your album and one for a guest to take home.
EXCELLENTTrustindex verifies that the original source of the review is Google. Absolutely amazing service from Sterlings, recommended by the hotel that hosted our party, everyone really enjoyed the Photo Booth and we have a beautiful album to look back over the memories. 100% recommended, they dealt with everything and communicated well from enquiry to delivery. Thank you team!Posted onTrustindex verifies that the original source of the review is Google. Fantastic as usual ! I've used them for my wedding as a gift from my dad, then used them myself for my dad's 50th and just again for my husbands 40th! Absolutely lovely people and great service from start to finish, so easy to contact and very helpful xPosted onTrustindex verifies that the original source of the review is Google. Excellent from start to finish, I had confused myself during the booking process and they replied quickly. Communication was great and an ever better set up for our telephone box guest book. Thank you!Posted onTrustindex verifies that the original source of the review is Google. We loved having the phone booth at our wedding and it was a massive hit with our guests. Not only did it look incredible it was lovely to hear all our loved ones leaving heartfelt (and some funny) messages instead of the usual hand written books. Luke was great throughout the booking process, he prompted us for information when required, sent a reassuring email notyfing us everything's on track for the big day, and checked in with us afterwards to make sure everything went well, 5* customer service. We highly recomend using Sterling's Photo Booths and will definitely be using them again for future events!Posted onTrustindex verifies that the original source of the review is Google. I cannot recommend Sterling Photo booths enough! This company truely makes parties special. The light up letter creates a beautiful background for photos ans looked fabulous in the room. The magic mirror was so unique, perfect idea for a teenage birthday party. The guest absoutely loved it and made the most of it. I loved we got an album and USB at the end of the party with all the photos. What a fabulous memory to keep. Thank you Drew who mannes the mirror, he was incredible and so helpful and friendly. Thank you sterling for making our daughters birthday party so special, memories made foreverPosted onTrustindex verifies that the original source of the review is Google. Can’t thank Sterling enough for providing such an amazing service with our Photo Booth and our light up ‘mr and Mrs Dale’ letters! Guests absolutely loved the Photo Booth. The Photo Booth and the light up letters really added something to our something day Huge thank you to the staff, Luke for your help and support and Andrew for your help on Saturday! Thank you ☺️Posted onTrustindex verifies that the original source of the review is Google. Honestly the best decision I made was having the audio phone booth. Here everyone’s messages was beautiful, some emotional some funny. It is so much better than people writing in a book. Luke was amazing. Excellent communication. Beautiful setup. Everyone is still talking about it. Would highly recommendPosted onTrustindex verifies that the original source of the review is Google. We hired several items from sterling photo booths for our wedding on Saturday. They were fantastic great communication fantastic quality service I would highly recommend A***, this completed our wedding and looked fantastic thank you Luke for all your help.Posted onTrustindex verifies that the original source of the review is Google. Amazing service and the phone booth and light up letters were perfect! The phone booth messages have been fun to listen to and compared to other suppliers Sterling were the best value with incredible service and quality! Our guests loved the phone booth and both the letters and this were amazing photo opportunities which kept guests entertained all evening! Thanks so much!Posted onTrustindex verifies that the original source of the review is Google. I held a charity event and Luke was so helpful when booking the dancefloor. It really made the room. Thank you 🙂