For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: Is there a charge for travel expenses?
A: We provide free delivery within a 10 mile radius of our hub in Birmingham. For any events beyond this a small charge may need to be added. Please ask us if your are unsure.
Q: How big are your booths?
A: Our booths are approximately 1.3m wide x 2m long x 2m high, in addition each booth is accompanied by a prop table which is approximately 1.2m wide x 1.2m long x 0.8m high.
Q: How will my photos be printed?
A: All of your photos will be printed using state-of-the-art thermal dye sublimation printers, as used by photo processing companies the world over. These ensure all photos are delivered touch dry and waterproof in seconds!
Q: Do you provide staff with the booths?
A: We always provide at least one friendly attendant (or Booth Butler as we like to call them) at every event to make sure you’re taken care of properly and to help with any questions you may have. We often provide two booth butlers, to ensure everything runs smoothly and encourage people to try out the fun booth.
Q: What is the guestbook and how does it work?
A: The guestbook is a high quality album that includes all of the pictures taken at your event. It comes complete and handed to you after the event. We also provide a number of gel pens to allow guests to leave their own personalised messages alongside their pictures.
Q: Will we get a copy of the pictures too?
A: Yes. After your event we will provide you with a DVD that will include high-res versions of all the pictures taken using the booth.
Q: Will our guests be able to view all of the photos?
A: Yes. Following your event we will create a password protected online gallery that your guests can access to view all of the pictures taken at the event. If you give us permission on behalf of your guests who have had photos taken, we will upload them to our Facebook page for viewing and sharing.
Q: Is it possible to choose between colour or black & white prints?
A: Yes. Using our latest touch screen, you can choose to print your images in either colour or black & white.
Q: Are you insured?
A: Yes. We carry Public Liability Insurance up to £5 million and all of our booths & other products are electrically PAT tested.
Q: How long do the booths take to set up?
A: Our typical setup time ranges between 1 hour to 1 hour and 30 minutes, so we will make sure we arrive at the venue at approximately 2 hours before the start of your event. All time required for setup is included free of charge and is not counted as part of your run time.
Q: What are idle hours?
A: Idle hours are deemed as any hours before or after the event where a booth is required, but will not be in operation. Typically idle hours come into play in situations where it is not possible to set up or take away a booth directly before or after an event. All idle hours are charged at £20 per hour.
Q: Do I need to pay a deposit?
A: Yes. A £50 deposit is required to secure your photo booth hire booking with the remaining balance due 28 days prior to your event taking place. Payment can be provided by BACS transfer or by cheque.
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