Sterling's FAQ'S
LIGHT UP LETTER FAQ'S
Are your products safe?
All of our equipment including our letters and numbers are fully PAT tested.
Can the letters be used outside?
Yes, our light up letters and props can be used outside providing they are placed under secure cover and kept dry. If there is wet weather they must be brought inside immediately, as they are electrical not battery operated.
If you’re unsure whether our letters will be suitable for your event, please contact us.
What are the props made out of?
Our letters are made from timber and mdf.
How big are the letters?
Our letters are 4ft tall.
Is set-up provided?
Upon delivery, our team will set-up the light up letters and ensure they are working as they should be for your event.
GENERAL FAQ'S
Is there a charge for travel expenses?
We provide free delivery within a 10-mile radius of our hub in Birmingham. For any events beyond this, a small charge may need to be added. Please ask us if you are unsure.
What is the guestbook and how does it work?
The guestbook is a high-quality album that includes all of the pictures taken at your event. It comes complete and handed to you after the event. We also provide a number of gel pens to allow guests to leave their own personalised messages alongside their pictures.
Will we get a copy of the pictures too?
Yes. As well as having a copy of every photo in your album, we will provide you with a USB memory stick once the photo booth has closed, which will include high-res versions of all the pictures taken using the booth.
Will our guests be able to view all of the photos?
If you give us permission on behalf of your guests who have had photos taken, we will upload them to our Facebook page for viewing and sharing. Don't worry, we always vet the photos first to ensure no inappropriate ones go online. And if you decide later that you want one or all the photos removed, we can do that with no problem.
Is it possible to choose between colour or black & white prints?
Yes. As standard, our booths are set up to print just colour photos, however, if you wish to add the option to print in black and white, notify us and we'll be happy to include this feature on the day.
Are you insured?
Yes. We carry Public Liability Insurance up to £5 million and all of our photo booths & other products are electrically PAT tested. If your venue requires a copy of these, they are available to download in your customer login area.
What are idle hours?
Idle hours are deemed as any hours before, during or after the event where a booth is required but will not be in operation. Typically, idle hours come into play in situations where it is not possible to set up or take away a booth directly before or after an event. Corporate events may require the photo booth to be paused for an hour whilst guests have a meal. All idle hours are charged at £15 per hour.
Do I need to pay a deposit?
Yes. A £50 deposit is required to secure your photo booth hire booking with the remaining balance due 28 days prior to your event taking place. Payment can be provided by BACS transfer or by cheque.
How will my photos be printed?
All of your photos will be printed using state-of-the-art thermal dye sublimation printers, as used by photo processing companies the world over. These ensure all photos are delivered touch dry and waterproof in seconds!
What areas do you cover?
We cover a large area of the West and East Midlands, to be sure get in touch and let us know where your event will be held and we can confirm if it's possible.
PHOTOBOOTH FAQ'S
Does the photo booth come with an assistant?
We always provide at least one friendly attendant (or Booth Butler as we like to call them) at every event to make sure you’re taken care of properly and to help with any questions you may have. We often provide two booth butlers, to ensure everything runs smoothly and encourage people to try out the fun booth.
How big is the booth?
Our booths are approximately 1.3m wide x 2m long x 2m high, in addition, each booth is accompanied by a prop table which is approximately 1.2m wide x 1.2m long x 0.8m high.
How many hours does the hire include?
Our standard hire is for 3 hours and this is solely for your guests to use the booth and take photos. The initial set up and pack up of the booth are not included within this time.
Are props supplied?
All of our booths come with a fun prop supply to ensure you get the most out of your hire.
How long does it take you to set up?
We usually arrive at the venue at least 1 hour and 30 minutes before the event starting time. This allows us to set everything up and ensure everything is ready for when you and your guests arrive!
Are your products safe?
All of our equipment including photo booths is fully PAT tested.
How many photos/print off are included in the hire?
During the booth hire period, your guests can use the booth as many times as they want to. This means that they can take as many photos as they want. However, we will only print 2 copies of every photo taken. One for your album and one for a guest to take home.
EXCELLENTTrustindex verifies that the original source of the review is Google. We ordered signage from Sterlings Photo Booths. Luke was so attentive and was constantly updating us throughout the booking. The end result was a stunning addition to our venue. Would massively recommend.Posted onTrustindex verifies that the original source of the review is Google. A huge thank you to Sterlings Photo Booths from all of us at The Boat House at Aston Marina for lending us their stunning 2026 light-up numbers for our New Year's Eve Ball last night. The numbers looked fantastic and really helped create a memorable atmosphere for the night. Our guests loved them! Communication was brilliant from start to finish, the products were excellent quality, and delivery was prompt and hassle-free. A truly professional and reliable service - we wouldn't hesitate to recommend Sterlings Photo Booths to our couples!Posted onTrustindex verifies that the original source of the review is Google. Hired a Photo Booth & 30 Led numbers for my birthday in June. Would 100% recommend! Sterling Photo Booths was excellent at communicating with me & everything ran so smoothly. Thank you, can’t wait to use you for future partiesPosted onTrustindex verifies that the original source of the review is Google. I have worked with Sterling Photobooths for a number of years now, and their service has consistently been outstanding. Communication is always clear, prompt, and professional, making every booking smooth and stress-free. The quality of their products and equipment is excellent, and they are always well presented and reliable on the day of events. Just as importantly, the relationship we’ve built with the Sterling Photobooths team over the years has been fantastic – they are friendly, flexible, and truly care about delivering a great experience for my clients. We are proud to have Sterling Photobooths as one of our recommended suppliers and look forward to many more years of working together. Highly recommended. The Limes Country Lodge Hotel Earlswood.Posted onTrustindex verifies that the original source of the review is Google. Excellent communication, lovely staff and fantastic photos to keep for memoriesPosted onTrustindex verifies that the original source of the review is Google. Excellent service from ordering to delivery. First class firm and it made our day even more memorablePosted onTrustindex verifies that the original source of the review is Google. We have only great things to say about Sterlings Photo Booths. We hired a beautiful audio guestbook white telephone booth for our wedding. Not only did it add to our decor, we had so much fun listening to all the messages after the wedding. It provided a great photo opportunity, and our sound stick was delivered very quickly after the event. In the run up to the event, all of our communications were responded to quickly, and our questions were answered. Nothing was too much trouble. We also loved the ease of booking and paying through the website. Highly recommended. Thank you Sterlings Photo Booths!Posted onTrustindex verifies that the original source of the review is Google. We hired the rustic mr and Mrs surname for our wedding day and they looked amazing, the rustic letters kept in line with our theme and the venue. Sterlings communication from booking to the delivery day was ace could not fault and would definitely recommendPosted onTrustindex verifies that the original source of the review is Google. Incredible service received from Sterling Photobooths for our wedding in September. We hired out the Mr & Mrs rustic signs with our surname and it was so beautiful, such a perfect touch for our day. We also hired out the photobooth for the evening and it was fabulous. Our guests thoroughly enjoyed it and the staff member was so lovely and thoughtful. 100% recommend, thank you so much again.Posted onTrustindex verifies that the original source of the review is Google. Luke and his team always go above and beyond and their communication and friendliness is what makes dealing with them easy. They provided a crisp wall for us at our wedding September which was amazing and went down so well with our guests young and old. They also provided the phone booth which again was such a lovely touch and well worth the money. They are that good we are using them again January 2026. You won’t be disappointed if you book with them. Thank you Luke and team ☺️